Refund policy

Return, Refund, Cancellation & Restocking Policy

Live Bees
All live bees are pre-sold, non-returnable, and non-refundable. Sales are final. Replacement is available only for verified dead-on-arrival claims reported within 24 hours with photo confirmation sent to store@MELLIVO.com.

Order Cancellations (Non-Live Goods)
Orders canceled before shipment may be subject to a cancellation fee of up to 10% to cover payment processing and administrative costs.
Orders that have already shipped cannot be canceled.

Defective or Damaged Products (Non-Live Goods)
Any defective or damaged products must be reported within 48 hours of delivery by emailing store@MELLIVO.com with photo documentation. Approved claims will be replaced or refunded at the discretion of K.E.R. XTREME LLC.

Non-Returnable Items
Clearance items, final-sale items, custom items, and special-order items are non-refundable unless damaged on arrival.

Equipment & Apparel Returns
New, unused equipment and apparel may be returned within 30 days of delivery. Items must be unused, in original packaging, and free of wear, damage, or alteration.

Restocking Fees
Approved returns may be subject to a restocking fee of up to 15%, which will be deducted from the refund. Original shipping charges are non-refundable.

Return Process
Customers must contact support prior to returning any item. Unauthorized returns may be refused.

Refunds
Approved refunds are issued to the original payment method.

Shipping Policy

Orders typically ship within 1–3 business days unless otherwise stated. Shipping times are estimates and not guaranteed. Customers are responsible for providing accurate shipping information. Address errors may result in delays, additional fees, or order cancellation.